ok55 Privacy Policy: How We Handle Your Account Data

What This Policy Covers and How It Applies

This privacy policy applies to all personal data collected when you create an account on ok55, make deposits or withdrawals through Touch 'n Go eWallet, DuitNow, or FPX, browse our game catalogue, or contact our support team. Personal data means any information that identifies you or can reasonably be used to do so — your name, email address, payment wallet reference, device identifiers, and session activity logs fall within that definition. We collect this data for three core reasons: to operate your account securely, to process transactions you initiate, and to deliver the platform experience you expect. We do not sell your personal data to third parties, and we do not use it for purposes beyond what is described here. Where data is shared with payment processors handling your Touch 'n Go eWallet or DuitNow transfers, those processors receive only what is needed to complete the specific transaction you authorised. Access to ok55 and the applicability of this policy depend on local law and are available only where local law permits. If you are accessing the platform from Malaysia, this policy reflects the data handling practices that apply to your account. We review and update this policy periodically; the current version is always the one shown on this page.

• Touch 'n Go eWallet

  Transaction references passed to the payment processor are used only to complete the specific deposit or withdrawal you authorised. We do not store your full wallet credentials.

• DuitNow

  DuitNow transfer records are retained as part of your account transaction history. You can review this history after logging in to your account dashboard.

• FPX Online Banking

  FPX session data is handled by the banking gateway. ok55 receives only a transaction status confirmation — we do not see or store your bank login details.

Where This Policy Applies

• Account Access

  All data you submit when registering, verifying, or updating your ok55 account is covered by this policy. That includes your email, phone number, and any identity documents you provide during account verification.

• Wallet Transactions

  Deposits and withdrawals processed through Touch 'n Go eWallet, DuitNow, and FPX are in scope. The transaction amount, date, and status are logged to your account record. Your wallet credentials are handled by the respective payment provider, not by us.

• Site Activity

  Pages visited, games opened, and session duration on ok55 are recorded in aggregate and at the individual session level. This data is used to improve how the catalogue is organised and to resolve account queries.

• Third-Party Services

  Links or embedded content from external providers fall outside this policy. If you follow a link away from ok55, the privacy practices of that destination apply. We do not control what third-party sites do with your data.

Actions You Can Take Over Your Own Data

You have several practical options when it comes to the personal data ok55 holds on your account. You can ask us to confirm what data we hold, request a correction if any details are inaccurate, or ask us to explain why a particular piece of information was collected. If you believe data is being held beyond its purpose, you can raise that with our support team directly. None of these requests require special forms — a message through the support channel is enough to start the process. We will acknowledge your request and follow up within a reasonable timeframe. Where a request cannot be fully actioned — for example, where data must be kept for transaction record purposes — we will explain the reason clearly.

• Review Your Records

  Log in to your account on ok55 and go to the account settings page. Your transaction history, registered contact details, and session activity are accessible there without needing to contact support.

• Correct Account Details

  If your registered email, phone number, or other details are wrong, update them directly in account settings. For identity document corrections, contact support with the updated information and the reason for the change.

• Raise a Data Query

  Send your query through the support channel listed on this page. State clearly what data you are asking about and what action you want taken. We will respond with the outcome or an explanation if the request cannot be completed.

• Request Data Deletion

  You can request deletion of personal data that is no longer needed for your account or for transaction records. Some data must be retained by law or for dispute resolution; we will tell you which data falls into that category when you make the request.

How to Contact Us About This Policy

• Live Chat

  Open the live chat widget on ok55 while logged in to your account. Quote 'privacy query' at the start of your message so the team routes it correctly.

• Email Support

  Send your privacy-related questions or data requests to the support email address listed in your account settings. Include your registered email address so we can locate your account record.

• Account Dashboard

  For routine data access — transaction history, account details, session records — log in and go to account settings. The current state of your personal data is shown there after login.

How ok55 Manages Your Data Day to Day

• Cookies and Session Data

  We use cookies to keep your account session active and to understand how the game catalogue is navigated. You can manage cookie preferences through your browser settings. Disabling cookies may affect account login and session continuity across devices.

• Account Security

  Passwords are stored in hashed form and are never visible to support staff. Sensitive account actions — such as changing your registered email or withdrawing to a new wallet address — require re-authentication. If you suspect unauthorised access, use the account security page to act immediately.

• Data Retention

  We keep your account and transaction data for as long as your account is active and for the period required to meet record-keeping obligations. When an account is closed, personal data not subject to retention requirements is removed from active systems on a scheduled basis.

• Policy Updates

  When this policy changes in a material way, we will notify you through your registered email address or through a notice on your account dashboard after login. Continuing to use ok55 after a policy update constitutes acceptance of the revised terms.